Emergency Department › Services

We are ready.

One of our most important roles as a community hospital is to react when our friends and neighbors need us most.  It is our privilege to be called upon in this manner and to be part of a proven emergency team.  Our new expanded Emergency Department allows our experienced and dedicated staff to provide exceptional emergency care in state of the art facilities.  As our physical space is expanding and improving, so are our capabilities for working faster and more efficiently.  Our Emergency Department comes down to peace of mind.  Feel free knowing that we are ready when you need us.
 

“ER EXTRA” PROGRAM

New program emphasizes extra fast, extra easy, extra great patient care and customer service

  
“ER Extra” is a revolutionary emergency room experience aimed at making sure patients get the care they need in a prompt and courteous manner.  The implementation of “ER Extra” at University Medical Center (UMC) will streamline the process while simultaneously keeping patients and their families informed about what to expect.   A smooth visit from start to finish is our goal at University Medical Center and “ER Extra” is giving our staff, nurses and physicians the necessary tools to make this a reality for each and every patient we meet.

University Medical Center is very focused on improving the efficiency and effectiveness of our emergency room operations and understands that no one wants to wait in an emergency situation.  For this reason, the hospital has implemented a new program focused on making sure patients see an emergency room physician faster and easier. We have implemented the ProMed tracking tool in an effort to track patient times.  Additionally, all emergency department personnel are committed to monitoring activity and updating those in the reception area as to when they can expect to be seen.  

We’ve always prided ourselves on excellent patient care and customer service, but as new techniques are designed and implemented, we predict we will be able to exceed our visitors’ expectations through “ER Extra.”    ER Extra has helped University Medical Center reduce its patient registration to physician times to below the national average of 56 minutes.  "With ER Extra we have seen higher patient satisfaction scores because our patients see a physician faster and leave the emergency room sooner,” said Jody Glenn, RN, Director of Emergency Services at UMC.  “We will continue to look for opportunities to further enhance the ease of an emergency room visit and will implement those as we find them,” Glenn continued.  

WHAT TO EXPECT: Upon arrival, ER patients receive a copy of the “Anatomy of an Emergency Department.” This guide explains the emergency room process, one step at a time. “Knowing what to expect next has helped to calm our patients and reduce their stress levels, said Glenn.” The guide is easy to use, which is important during an emergency situation. The guide includes a description of what will happen during the initial triage and assessment phase of the ER visit, all the way through the discharge process.  

“Naturally no one wants to think about needing emergency services.  However, we want the residents of middle Tennessee to know that if they do, ER Extra at University Medical Center will give them the extra fast, extra easy, and extra great care they deserve,” Glenn said.   For more information about “ER Extra” at University Medical Center contact Jody Glenn at 443-2531.